Terms & Conditions
Welcome to Mia’s Beauty Sanctuary. These Terms and Conditions outline the rules and regulations for the use of Mia’s Beauty Sanctuary’s services and website. By booking an appointment or using our services, you agree to comply with and be bound by these terms. Please read them carefully.
1. Booking and Deposit Policy
To secure your appointment at Mia’s Beauty Sanctuary, the following payment terms apply:
Deposit Requirements
- Bookings made more than 48 hours in advance: A 50% deposit of the total appointment fee is required.
- Bookings made less than 48 hours but more than 24 hours in advance: Full payment of the appointment fee is required.
- Bookings made less than 24 hours in advance: Full payment of the appointment fee is required immediately upon booking.
Payment Window & Confirmation
- You’ll receive a secure payment link via your preferred contact method (email, text, or WhatsApp) immediately after you request a booking.
- To confirm your chosen slot, payment (either deposit or full amount, as applicable) must be made within 2 hours of receiving your booking confirmation and payment link.
- If payment isn’t received within this 2-hour window, the slot will be released and may be offered to other clients without further notice.
- Your appointment is only confirmed once the required payment has been successfully processed. You’ll receive a separate confirmation once this is complete.
- Mia’s Beauty Sanctuary accepts payments securely via Google Pay, Apple Pay, bank transfer, and all major credit/debit cards.
Cancellations & Refunds
- Cancellations made more than 48 hours before your appointment: You’ll receive a full refund of any payment made.
- Cancellations made between 24 and 48 hours before your appointment:
- 50% of the total appointment fee will be retained as a cancellation charge.
- If you initially paid a 50% deposit, this deposit becomes non-refundable.
- If you made full payment, 50% of the total fee will be refunded to you.
- Cancellations made less than 24 hours before your appointment, or no-shows: The full payment (100% of the total appointment fee) is non-refundable.
Please note: The timestamp of your message (text, WhatsApp, or email) will be considered the official notification time of your cancellation or reschedule request, not the time of our response. Rest assured that your request will be processed based on when you sent it. For details on how long a refund takes to process, please refer to Section 1.5.
1.5 Refund Processing Time
Refunds are typically processed within 2 business days of approval. However, please allow an additional 5-7 working days for the refund to be credited to your account, as this depends on your bank or card issuer’s internal processing procedures.
Rescheduling Your Appointment
- If you need to reschedule your appointment and provide more than 48 hours’ notice, your existing deposit will be transferred to your new booking.
- If you reschedule with less than 48 hours’ notice, the cancellation policy above will apply, and a new deposit or full payment may be required for the new booking.
Important note: The timestamp of your message will determine the applicable policy.
Applying Your Payment
Any deposit paid will be deducted from your final balance on the day of your appointment.
Exceptional Circumstances
To cancel or reschedule your appointment due to exceptional circumstances, please contact Mia’s Beauty Sanctuary as soon as possible via your usual communication channel (email, text, or WhatsApp). Please ensure you receive a confirmation of your cancellation or reschedule from us.
While this policy is firm, Mia’s Beauty Sanctuary understands that truly exceptional circumstances can arise. In such rare cases, Mia’s Beauty Sanctuary reserves the right to review and make discretionary adjustments to this policy.
Important note: The timestamp of your message will determine the applicable policy.
2. Client Responsibilities
- Preparation for Appointment: Clients are responsible for following any specific preparation instructions provided for their booked service (e.g., arriving makeup-free, removing jewellery). Failure to do so may impact the service outcome or duration.
- Disclosure of Information: For your safety and the best treatment outcome, it is crucial to inform Mia’s Beauty Sanctuary of any medical conditions, allergies, medications, or sensitivities you have at the time of booking or upon arrival. This includes, but is not limited to, pregnancy, skin conditions, or known reactions to products. All information will be kept strictly confidential. Failure to disclose relevant information may affect the suitability or safety of your treatment.
3. Salon Etiquette and Right to Refuse Service
- Late Arrivals: If you anticipate running late, please notify Mia’s Beauty Sanctuary as soon as possible. While we will always do our best to accommodate, your service may be shortened to avoid impacting the next client’s appointment, and the full service fee will still apply. If you are more than 15 minutes late, we may need to reschedule your appointment, and our cancellation policy may come into effect.
- Age Restrictions: Clients under the age of 16 must be accompanied by a parent or legal guardian for their appointment, and written consent must be provided for any services. The parent or legal guardian must remain on the premises for the duration of the minor’s treatment. Certain treatments may have specific age requirements, which will be communicated at the time of booking.
- Right to Refuse Service: Mia’s Beauty Sanctuary reserves the right to refuse or terminate service to any client exhibiting inappropriate, disrespectful, or aggressive behaviour. We also reserve this right if we believe the requested service may pose a risk to the client’s health or safety, or if the client’s behaviour impacts the comfort and safety of other clients or staff.
4. Service Provision and Pricing
- Service Descriptions: While we strive for accuracy, service descriptions on our website or promotional materials are for informational purposes. The exact nature and results of treatments may vary.
- Pricing: All prices and services are subject to change without prior notice. While we endeavour to keep our online information current, we will always aim to communicate any significant changes in advance. Please confirm the latest pricing and service details when booking your appointment.
- Concerns and Complaints: Your satisfaction is of utmost importance to us. If you have any concerns or are dissatisfied with your service, please notify Mia’s Beauty Sanctuary within 48 hours of your appointment via your usual communication channel (email, text, or WhatsApp). This allows us to address the issue promptly and work towards a satisfactory resolution.
5. Privacy Policy
For detailed information on how Mia’s Beauty Sanctuary collects, uses, and protects your personal data, please refer to our full Privacy Policy page: https://miasbeauty.co.uk/privacy-policy-2/
6. Limitation of Liability
Mia’s Beauty Sanctuary will not be liable for any personal injury, loss, or damage to personal property incurred during a visit to our premises, except where such injury, loss, or damage is caused by our negligence. We recommend that clients keep valuable items secure.
7. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Changes to Terms and Conditions
Mia’s Beauty Sanctuary reserves the right to update or modify these Terms and Conditions at any time without prior notice. The most current version will always be posted on our website. Your continued use of our services after any changes indicates your acceptance of the new terms.
This version of your Terms and Conditions now excludes the section regarding children and guests, keeping all other content and formatting precisely as drafted.
